Chris Hanrath

I was calling Verizon 411 the other day, they connected me to the desired phone number and as it has happened before nobody picked up the phone… So i repeated to call 411 to get the number once again. This time i was positively surprised, because as soon as i dialed, i was asked if i want to be reconnected to the last number. Great! This is what i call user experience.

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Luke Wroblewski has a great article on web forms with suggestions for internationalization. He has also just released a book on how forms make or break the most crucial online interactions, that according to Alan Cooper “will help you every day”!

[ Found via uxmatters.com and rosendfeldmedia.com ]

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J. Nielsen, Beyond ALT Text: Making the Web Easy to Use for Users With Disabilities

75 Best Practices for Design of Websites and Intranets, Based on Usability Studies with People Who Use Assistive Technology.

The report contains:

• Results of usability tests of 19 websites with users with several different types of disabilities who are using a range of assistive technology:
  • blind users using screen readers
  • blind users using Braille readers
  • low-vision users using screen magnifiers
  • motor-impaired users
• Test data collected mainly in the United States, with some additional studies in Japan to ensure the international applicability of the recommendations
  • A total of 104 users participated in the usability studies:
  • 84 users with disabilities
  • 20 non-disabled users who served as a control group
• 75 detailed design guidelines

Download here: http://www.nngroup.com/reports/accessibility/

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