Verizon 411 Improvement
I was calling Verizon 411 the other day, they connected me to the desired phone number and as it has happened before nobody picked up the phone… So i repeated to call 411 to get the number once again. This time i was positively surprised, because as soon as i dialed, i was asked if i want to be reconnected to the last number. Great! This is what i call user experience.